Where do I go to view the webcast?
Once you have signed-up, simply click the log-in button on the home page of http://horsecity.com anytime you want to view the webcast.
Will I be sent an email once the webcast is now live?
If you signed-up early, you will not receive an email when the event starts because the actual start time can only be estimated. We will be broadcasting before the event starts each day and you can launch the webcast before the start time to ensure you do not miss anything.
How can I purchase a recording of this year's event?
We will work quickly to edit the event onto DVD once the event ends. As soon as it is available, you can go to the Road to the Horse Store to purchase a copy.
When will the webcast start?
The Road to the Horse 2013 webcast will begin on March 8, around 11 am EST. We will be showing the 2011 Road to the Horse in its entirety and then we will show the 2012 Road to the Horse in its entirety as well. Then on March 15, the webcast will begin LIVE streaming from Alltech Arena.
Who should I contact for technical questions?
Once the webcast begins on March 8, around 11 am EST, you will be able to email or phone for technical support.
Technical support will be available weekdays 11 am - 5 pm, and Wednesday evening 7-10 pm. They will also be available on the weekend from 11 am - 5 pm.
What are the technical requirements needed to view the webcast?
Our webcast runs on Windows or OS X through most modern browsers using Adobe Flash Video.
Minimum Suggested Requirements
Test Before you Buy
Before you pay for a subscription, visit the following resources to make sure you are meeting the minimum requirements
Internet Connection Speed
The faster your connection, the better your viewing experience. Ensure you have at least a 5Mbps connection by running a speed test here: http://speakeasy.net/speedtest/
Ensure you are using a web browser and version that meets the minimum requirements by going here: http://www.thismachine.info/
Adobe Flash Video
You can test your computer's ability to play Flash video here: http://get.adobe.com/flashplayer/
Common Flash Player Problems Discussed Here
Additional Flash Video Information for OS X
Additional Flash Video Information for Microsoft Windows