Webcast Help Guide

General Questions

Can I watch the webcast on my iPhone or iPad?

Sorry but we cannot provide live streaming to iPhones or iPads at this time. You can watch the recorded version, however, that will be available after the live event.

Where do I go to view the webcast?

Once you have signed-up, simply click the log-in button on the home page of http://horsecity.com anytime you want to view the webcast. If you are not taken directly to the webcast after logging in, return to the Horsecity.com home page and click the Road to the Horse International 2013 banner at the top of the subscription box. This should take you directly to the webcast.

Will I be sent an email once the webcast is now live?

If you signed-up early, you will not receive an email when the event starts because the actual start time can only be estimated. We will be broadcasting before the event starts each day and you can launch the webcast before the start time to ensure you do not miss anything.

What do I do if I type in the wrong information (email address, for ex.)

Log in from the home page on www.horsecity.com. From the webcast page, follow the link to your profile. From there you can update your information.

When will the webcast start?

The Road to the Horse 2013 webcast will begin on March 8, around 11 am EST. We will be showing the 2011 Road to the Horse in its entirety and then we will show the 2012 Road to the Horse in its entirety as well. Then on March 15, the webcast will begin LIVE streaming from Alltech Arena.

Who should I contact for technical questions?

Once the webcast begins on March 8, around 11 am EST, you will be able to email or phone for technical support. If you call and get a busy signal, PLEASE leave a message and we will get to you as soon as we are able. We ask that you not tie up the lines by calling multiple times. Thank you.

Call 762-218-3681 or email cshockey@reflectingpoolproductions.com or mark.crump@refelctingpoolproductions.com

They will be available weekdays 11 am – 5 pm, and Wednesday evening 7-10 pm. They will also be available on the weekend from 11 am – 5 pm.

How can I purchase a recording of this year's event?

We will work quickly to edit the event onto DVD once the event ends. As soon as it is available, you can go to the Road to the Horse Store to purchase a copy.

What if I miss part of the event or want to view a portion of it again?

Not only will a DVD be available for purchase, but subscribers will get the opportunity to watch the Road to the Horse 2013 in its entirety again starting on March 19. This exclusive re-viewing will run through March 22.

 

Troubleshooting

Tips to Try First if you feel you have met the minimum requirements

1. Close the current page. Clear your browser cookies and cache. Navigate back to the webcast

2. Clear the Flash Player cookies and mentioned here.

3. If using Microsoft Windows, try turning off hardware acceleration.

All I see is a message that says "Click Here to Download the Plug-in"

HorseCity's live webcast are delivered using Adobe's Flash Video Streaming technology. To view the webcast, you must have the Adobe Flash player installed. You can download the latest version of Adobe Flash here.

I can see the webcast but it freezes/lags constantly

The webcast is designed for users with high speed broadband access such as cable modem, ISDN line, DSL or T1. If you use dial-up or have a slower connection, you will be able to see the webcast but performance will automatically degrade based on your connection quality.
Our system attempts to automatically resolve issues associated with the quality of the Internet connection by delivering one of three qualities of the webcast feed to your computer. If you are experiencing lag, your Internet connection is unable to handle the lowset quality/most optimized feed we deliver. You can test your Internet connection by going to http://speakeasy.net/speedtest/. If Speedtest shows your download speed below 5Mbps, your connection may be to slow to handle the video feed. If you feel you pay for Internet service that typically delivers faster service, you can try restarting your modem to see if you get a better connection.

Flash Player is Crashing.

Visit this page for detailed instructions on how to fix Flash crashes: http://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

I can hear the webcast but not see it.

This is generally caused by a slow internet connection. Even if you have DSL, there are many factors that can cause your connection to be slow. Visit speedtest.net and run the speed test. If it shows your download speed below 10 Mbps, your connection may be to slow to handle the video feed. If you feel you pay for Internet service that typically delivers faster service, you can try restarting your modem to see if you get a better connection.

Still at a Loss?

If you still experience issues with the Adobe Flash player after you install the latest version, you might visit the following site for additional help. General Adobe Flash Help Center: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html
Adobe Flash Video Help for the Mac OS X: http://helpx.adobe.com/flash-player/kb/troubleshoot-games-video-audio-flash.html#main_sound
Adobe Flash Troubleshooting for Microsoft Windows: http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html

Phone Support

If you are unable to resolve your issue, please call our support line for additional help at 762-218-3681.

Phone Support

If you are unable to resolve your issue, please email our support line for additional help at cshockey@reflectingpoolproductions.com, or mark.crump@refllectingpoolproductions.com.